665 lines
22 KiB
Java
Executable File
665 lines
22 KiB
Java
Executable File
package project.onlinechat.internal;
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import java.net.URLDecoder;
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import java.util.ArrayList;
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import java.util.Collections;
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import java.util.Date;
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import java.util.HashMap;
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import java.util.Iterator;
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import java.util.LinkedList;
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import java.util.List;
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import java.util.Map;
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import java.util.Map.Entry;
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import java.util.concurrent.ConcurrentHashMap;
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import kernel.web.Page;
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import kernel.web.PagedQueryDao;
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import org.apache.commons.collections.Predicate;
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import org.slf4j.Logger;
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import org.slf4j.LoggerFactory;
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import org.springframework.orm.hibernate5.support.HibernateDaoSupport;
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import org.springframework.util.CollectionUtils;
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import kernel.exception.BusinessException;
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import kernel.util.DateUtils;
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import kernel.util.StringUtils;
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import kernel.util.ThreadUtils;
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import project.onlinechat.MessageUser;
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import project.onlinechat.OnlineChatMessage;
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import project.onlinechat.OnlineChatMessageService;
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import project.party.PartyService;
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import project.party.model.Party;
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import project.party.model.UserRecom;
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import project.party.recom.UserRecomService;
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import project.tip.TipConstants;
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import project.tip.TipService;
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import project.tip.model.Tip;
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import project.user.UserService;
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import systemuser.CustomerService;
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import systemuser.model.Customer;
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public class OnlineChatMessageServiceImpl extends HibernateDaoSupport implements OnlineChatMessageService {
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protected static final Object OnlineChatMessage = null;
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private Logger log = LoggerFactory.getLogger(OnlineChatMessageServiceImpl.class);
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private Map<String, List<OnlineChatMessage>> cahce_chat = new ConcurrentHashMap<String, List<OnlineChatMessage>>();
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private Map<String, MessageUser> cahce_user = new ConcurrentHashMap<String, MessageUser>();
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private PagedQueryDao pagedQueryDao;
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private PartyService partyService;
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private UserRecomService userRecomService;
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private TipService tipService;
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private CustomerService customerService;
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private UserService userService;
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/**
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*
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* @param messageId
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* @param pageSize
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* @param partyId
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* @param clicentType 请求的客户端类型，用户端user，客服端 不传
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* @return
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*/
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public List<OnlineChatMessage> cacheGetList(String messageId, int pageSize, String partyId, String... clicentType) {
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List<OnlineChatMessage> cache = cahce_chat.get(partyId);
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if (cache == null) {
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return new LinkedList<OnlineChatMessage>();
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}
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List<OnlineChatMessage> result = new ArrayList<OnlineChatMessage>();
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result.addAll(cache);
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// if (clicentType.length != 0 && "user".equals(clicentType[0])) {
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// // 过滤掉已撤回的消息
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// org.apache.commons.collections.CollectionUtils.filter(result, new Predicate() {
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// @Override
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// public boolean evaluate(Object arg0) {
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// // TODO Auto-generated method stub
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// OnlineChatMessage msg = (OnlineChatMessage) arg0;
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// return msg.getDelete_status() == 0;
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// }
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// });
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// }
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int start = cacheIndex(messageId, result);
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// start = start == 0 ? start : start + 1;// 空消息则表示首页，消息索引的后一条为起始
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int end = start + pageSize;
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if (start >= result.size()) {// 起始数据大于总量，返回空
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return new LinkedList<OnlineChatMessage>();
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}
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if (cache.size() <= end)
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end = result.size();
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List<OnlineChatMessage> list = result.subList(start, end>=result.size()?result.size():end);
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return list;
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}
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/**
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* 获取消息的索引
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*
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* @param messageId
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* @param list
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* @return
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*/
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private int cacheIndex(String messageId, List<OnlineChatMessage> list) {
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if (StringUtils.isEmptyString(messageId))
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return 0;
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int index = -1;
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for (int i = 0; i < list.size(); i++) {
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OnlineChatMessage message = list.get(i);
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if (messageId.equals(message.getId().toString())) {
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index = i;
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}
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}
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if (index == -1) {
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throw new BusinessException("参数异常，消息获取失败");
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}
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return index + 1;
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}
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@Override
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public List<MessageUser> cacheGetMessageUserPage(int pageNo, int pageSize, String username) {
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List<MessageUser> list = new ArrayList<MessageUser>(cahce_user.values());
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List<MessageUser> result = new ArrayList<MessageUser>();
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for (MessageUser user : list) {
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if (user.getDelete_status() == -1) {
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// System.out.println("Delete_status:" + user.getIp());
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continue;
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}
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// 没有指定客服，客服不匹配
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if (StringUtils.isEmptyString(user.getTarget_username()) || !username.equals(user.getTarget_username())) {
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// System.out.println("Target_username:" + user.getIp());
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continue;
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}
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result.add(user);
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}
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Collections.sort(result);
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return result;
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// 只获取前50个，用户有消息会实时变化，不做翻页
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// int start = 0;
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// int end = start + pageSize;
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//
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// if (result.size() <= end)
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// end = result.size();
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//
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// List<MessageUser> resultUser = new ArrayList<MessageUser>();
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// resultUser.addAll(result);
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// List<MessageUser> subList = resultUser.subList(start, end);
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//
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// return subList;
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}
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@Override
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public OnlineChatMessage saveSend(String partyId, String type, String send_receive, String content,
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String username) {
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OnlineChatMessage onlineChatMessage = new OnlineChatMessage();
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onlineChatMessage.setPartyId(partyId);
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onlineChatMessage.setType(type);
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onlineChatMessage.setSend_receive(send_receive);
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onlineChatMessage.setContent(content);
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onlineChatMessage.setCreateTime(new Date());
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onlineChatMessage.setUsername(username);
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this.getHibernateTemplate().save(onlineChatMessage);
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List<OnlineChatMessage> list = cahce_chat.get(partyId);
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if (list == null) {
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list = new LinkedList<OnlineChatMessage>();
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}
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list.add(onlineChatMessage);
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Collections.sort(list);
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Collections.reverse(list);// 添加完后，时间倒叙排序加回
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this.cahce_chat.put(partyId, list);
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if (!cahce_user.containsKey(partyId)) {// 不存在则添加用户
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saveCreateByPartyId(partyId);
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}
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switch (send_receive) {
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case "receive":// 客服发送
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updateUnread(partyId, "user", "write");
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break;
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case "send":// 用户发送
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updateUnread(partyId, "customer", "write");
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// tipService.saveTip(onlineChatMessage.getId().toString(), TipConstants.ONLINECHAT);
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break;
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}
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return onlineChatMessage;
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}
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public String userSendTarget(String partyId, Date sendTime, String targetUsername) {
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if (StringUtils.isNotEmpty(targetUsername)) {
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Customer customer = customerService.cacheByUsername(targetUsername);
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// 表示该用户被有客服权限的系统用户接手
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if (customer == null) {
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return targetUsername;
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}
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// 当前在聊的客服是否在线
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if (customer.getOnline_state() == 1) {
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return customer.getUsername();
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}
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}
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// 不在线则重新分配
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Customer customer = this.customerService.cacheOnlineOne();
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if (null == customer) {
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return null;
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}
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while (true) {
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customer.setLast_message_user(partyId);
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customer.setLast_customer_time(sendTime);
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boolean update = customerService.update(customer, true);
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if (update) {// 更新成功，退出
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break;
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} else {// 未成功，说明已下线，重新分配新客服
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customer = this.customerService.cacheOnlineOne();
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if (null == customer) {
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return null;
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}
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}
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}
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return customer.getUsername();
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}
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/**
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* 更新未读数
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*
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* @param partyId
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* @param user_customer 更新对象，用户，客服
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* @param type read:读，write：写
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*/
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public void updateUnread(final String partyId, String user_customer, String type) {
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MessageUser messageUser = cahce_user.get(partyId);
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if (messageUser == null) {
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saveCreateByPartyId(partyId);
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messageUser = cahce_user.get(partyId);
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}
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int removeTipNum = 0;
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switch (user_customer) {
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case "user":
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if ("read".equals(type)) {
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messageUser.setUser_unreadmsg(0);
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} else if ("write".equals(type)) {
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messageUser.setUser_unreadmsg(messageUser.getUser_unreadmsg() + 1);
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messageUser.setDelete_status(0);
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}
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break;
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case "customer":
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if ("read".equals(type)) {
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removeTipNum = messageUser.getCustomer_unreadmsg();
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messageUser.setCustomer_unreadmsg(0);
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} else if ("write".equals(type)) {
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messageUser.setCustomer_unreadmsg(messageUser.getCustomer_unreadmsg() + 1);
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messageUser.setDelete_status(0);
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final String targetUsername = this.userSendTarget(partyId, new Date(),
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messageUser.getTarget_username());
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if (StringUtils.isNotEmpty(targetUsername)
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&& !targetUsername.equals(messageUser.getTarget_username())) {
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final Customer customer = customerService.cacheByUsername(targetUsername);
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// 客服不存在或者回复内容无效则不回复
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if (customer != null && customer.getAuto_answer() != null
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&& !StringUtils.isEmptyString(customer.getAuto_answer().trim())) {
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// 客服自动回复一条
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saveSend(partyId, "text", "receive", customer.getAuto_answer(),
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targetUsername + "_SYSTEM");
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// Thread t = new Thread(new Runnable() {
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// @Override
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// public void run() {
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// // TODO Auto-generated method stub
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// // 异步，延迟200毫秒发送
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// ThreadUtils.sleep(200);
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// // 客服自动回复一条
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// saveSend(partyId, "text", "receive", customer.getAuto_answer(),
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// targetUsername + "_SYSTEM");
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// }
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// });
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// t.start();
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}
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}
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messageUser.setTarget_username(targetUsername);
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if (StringUtils.isNotEmpty(targetUsername)) {// 指定的在线客服存在，则发起通知
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Tip tip = new Tip();
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tip.setBusiness_id(this.cahce_chat.get(partyId).get(0).getId().toString());
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tip.setModel(TipConstants.ONLINECHAT);
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tip.setTarget_username(targetUsername);
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tipService.saveTip(tip);
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}
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}
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break;
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}
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updateMessageUser(messageUser);
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if (removeTipNum > 0) {
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removeTips(messageUser.getPartyId(), removeTipNum);
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}
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}
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/**
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* 移除通知
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*
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* @param partyId
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* @param removeTipNum
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*/
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public void removeTips(String partyId, int removeTipNum) {
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List<OnlineChatMessage> list = this.cacheGetList(null, removeTipNum, partyId);
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List<String> ids = new ArrayList<String>();
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for (OnlineChatMessage m : list) {
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ids.add(m.getId().toString());
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}
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tipService.deleteTip(ids);
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}
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public void updateMessageUser(MessageUser messageUser) {
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this.getHibernateTemplate().merge(messageUser);
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cahce_user.put(messageUser.getPartyId(), messageUser);
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}
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// public MessageUser cacheMessageUser(String partyId) {
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// return cahce_user.get(partyId);
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// }
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public void saveCreateByPartyId(String partyId) {
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Party party = partyService.cachePartyBy(partyId, true);
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if (party == null) {
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throw new BusinessException("无效的UID");
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}
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MessageUser messageUser = cahce_user.get(party.getId().toString());
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if (messageUser == null) {
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messageUser = new MessageUser();
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messageUser.setPartyId(party.getId().toString());
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}
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messageUser.setUpdateTime(new Date());
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this.getHibernateTemplate().saveOrUpdate(messageUser);
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cahce_user.put(party.getId().toString(), messageUser);
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}
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@Override
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public MessageUser saveCreate(String uid, String username) {
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Party party = partyService.findPartyByUsercode(uid);
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if (party == null) {
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party = partyService.findPartyByUsername(uid);
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if (party == null) {
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throw new BusinessException("用户不存在");
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}
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}
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MessageUser messageUser = cahce_user.get(party.getId().toString());
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if (messageUser == null) {
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messageUser = new MessageUser();
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messageUser.setPartyId(party.getId().toString());
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}
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messageUser.setUpdateTime(new Date());
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messageUser.setDelete_status(0);
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messageUser.setTarget_username(username);
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this.getHibernateTemplate().saveOrUpdate(messageUser);
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cahce_user.put(party.getId().toString(), messageUser);
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return messageUser;
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}
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@Override
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public void delete(String partyId) {
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MessageUser messageUser = cahce_user.get(partyId);
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if (messageUser != null) {
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messageUser.setDelete_status(-1);
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messageUser.setTarget_username(null);
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this.updateMessageUser(messageUser);
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}
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}
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@Override
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public int getUnreadMsg(String partyId, String type, String targetUsername) {
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int unreadmsg = 0;
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if (!StringUtils.isNullOrEmpty(partyId)) {
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MessageUser messageUser = cahce_user.get(partyId);
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if (messageUser != null) {
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switch (type) {
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case "user":
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unreadmsg = messageUser.getUser_unreadmsg();
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break;
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case "customer":
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unreadmsg = messageUser.getCustomer_unreadmsg();
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break;
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}
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}
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} else {
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Iterator<Entry<String, MessageUser>> it = cahce_user.entrySet().iterator();
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while (it.hasNext()) {
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Entry<String, MessageUser> entry = it.next();
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if (StringUtils.isEmptyString(targetUsername)
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|| !targetUsername.equals(entry.getValue().getTarget_username())) {
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continue;
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}
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switch (type) {
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case "user":
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unreadmsg += entry.getValue().getUser_unreadmsg();
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break;
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case "customer":
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unreadmsg += entry.getValue().getCustomer_unreadmsg();
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break;
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}
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// unreadmsg = unreadmsg + entry.getValue().getUnreadmsg();
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}
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}
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return unreadmsg;
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}
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/**
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* 设置备注
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*
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* @param partyId
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* @param remarks
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*/
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public String updateResetRemarks(String partyId, String remarks) throws Exception {
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if (StringUtils.isEmptyString(remarks) || StringUtils.isEmptyString(remarks.trim())) {
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return null;
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}
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MessageUser messageUser = this.cacheMessageUser(partyId);
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if (messageUser == null) {
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throw new BusinessException("用户不存在");
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}
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messageUser.setRemarks(URLDecoder.decode(remarks, "utf-8"));
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this.updateMessageUser(messageUser);
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return remarks;
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}
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/**
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* 获取用户信息
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*
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* @param partyId
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* @return
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*/
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public Map<String, Object> getUserInfo(String partyId) {
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Party party = partyService.cachePartyBy(partyId, false);
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if (party == null) {
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throw new BusinessException("用户不存在");
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}
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MessageUser messageUser = this.cacheMessageUser(partyId);
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Map<String, Object> result = new HashMap<String, Object>();
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result.put("partyId", partyId);
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result.put("remarks", messageUser.getRemarks());
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result.put("username", party.getUsername());
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result.put("usercode", party.getUsercode());
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result.put("last_login_time", DateUtils.format(party.getLast_loginTime(), DateUtils.DF_yyyyMMddHHmmss));
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result.put("create_time", DateUtils.format(party.getCreateTime(), DateUtils.DF_yyyyMMddHHmmss));
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result.put("role_name", party.getRolename());
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result.put("login_ip", party.getLogin_ip());
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// result.put("online", userService.isOnline(partyId));
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List<UserRecom> parents = userRecomService.getParents(party.getId());
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if (!CollectionUtils.isEmpty(parents) && parents.size() >= 1) {
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Party parentParty = partyService.cachePartyBy(parents.get(0).getReco_id(), true);
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result.put("recom_parent_name", parentParty == null ? null : parentParty.getUsername());
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} else {
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result.put("recom_parent_name", null);
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}
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return result;
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}
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public void init() {
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StringBuffer queryString = new StringBuffer(" FROM MessageUser ");
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List<MessageUser> list_user = (List<MessageUser>) this.getHibernateTemplate().find(queryString.toString());
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for (int i = 0; i < list_user.size(); i++) {
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MessageUser item = list_user.get(i);
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if (StringUtils.isEmptyString(item.getPartyId())) {
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this.cahce_user.put(item.getIp(), item);
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} else {
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this.cahce_user.put(item.getPartyId(), item);
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}
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}
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queryString = new StringBuffer(" FROM OnlineChatMessage order by createTime desc ");
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List<OnlineChatMessage> list_chat = (List<project.onlinechat.OnlineChatMessage>) this.getHibernateTemplate().find(queryString.toString());
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for (int i = 0; i < list_chat.size(); i++) {
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OnlineChatMessage item = list_chat.get(i);
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List<OnlineChatMessage> list = null;
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if (StringUtils.isEmptyString(item.getPartyId())) {
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list = cahce_chat.get(item.getIp());
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} else {
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list = cahce_chat.get(item.getPartyId());
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}
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if (list == null) {
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list = new LinkedList<OnlineChatMessage>();
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}
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list.add(item);
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if (StringUtils.isEmptyString(item.getPartyId())) {
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this.cahce_chat.put(item.getIp(), list);
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} else {
|
||
this.cahce_chat.put(item.getPartyId(), list);
|
||
}
|
||
// this.cahce_chat.put(item.getPartyId(), list);
|
||
}
|
||
}
|
||
|
||
public Map<String, List<OnlineChatMessage>> cacheMessageAll() {
|
||
return cahce_chat;
|
||
}
|
||
|
||
public Map<String, MessageUser> cacheMessageUserAll() {
|
||
return cahce_user;
|
||
}
|
||
|
||
public MessageUser cacheMessageUser(String key) {
|
||
return cahce_user.get(key);
|
||
}
|
||
|
||
public List<OnlineChatMessage> cacheMessage(String key) {
|
||
return cahce_chat.get(key);
|
||
}
|
||
|
||
public void putMessage(String key, List<OnlineChatMessage> value) {
|
||
cahce_chat.put(key, value);
|
||
}
|
||
|
||
public void putMessageUser(String key, MessageUser value) {
|
||
cahce_user.put(key, value);
|
||
}
|
||
|
||
public void updateMessageUserByIp(MessageUser messageUser) {
|
||
this.getHibernateTemplate().merge(messageUser);
|
||
cahce_user.put(messageUser.getIp(), messageUser);
|
||
}
|
||
|
||
public void deleteByIp(String ip) {
|
||
MessageUser messageUser = cahce_user.get(ip);
|
||
if (messageUser != null) {
|
||
messageUser.setDelete_status(-1);
|
||
messageUser.setTarget_username(null);
|
||
this.updateMessageUserByIp(messageUser);
|
||
}
|
||
}
|
||
|
||
/**
|
||
* 未分配到客服的用户，分配客服
|
||
*
|
||
* @return
|
||
*/
|
||
public void updateNoAnwserUser(String username) {
|
||
List<MessageUser> users = new ArrayList<MessageUser>(this.cacheMessageUserAll().values());
|
||
org.apache.commons.collections.CollectionUtils.filter(users, new Predicate() {
|
||
|
||
@Override
|
||
public boolean evaluate(Object arg0) {
|
||
// TODO Auto-generated method stub
|
||
return ((MessageUser) arg0).getCustomer_unreadmsg() > 0
|
||
&& StringUtils.isEmptyString(((MessageUser) arg0).getTarget_username());
|
||
}
|
||
});
|
||
if (CollectionUtils.isEmpty(users)) {
|
||
return;
|
||
}
|
||
for (MessageUser user : users) {
|
||
user.setTarget_username(username);
|
||
if (StringUtils.isEmptyString(user.getPartyId())) {
|
||
this.updateMessageUserByIp(user);
|
||
} else {
|
||
this.updateMessageUser(user);
|
||
}
|
||
}
|
||
}
|
||
|
||
public OnlineChatMessage getMessageById(String messageId) {
|
||
return this.getHibernateTemplate().get(OnlineChatMessage.class, messageId);
|
||
}
|
||
|
||
public void updateMessageDelete(String messageId, String targetUserName) {
|
||
OnlineChatMessage onlineChatMessage = getMessageById(messageId);
|
||
if (onlineChatMessage.getDelete_status() == -1) {
|
||
throw new BusinessException("该消息已撤回");
|
||
}
|
||
//游客或者登录用户
|
||
String userKey = StringUtils.isEmptyString(onlineChatMessage.getPartyId())?onlineChatMessage.getIp():onlineChatMessage.getPartyId();
|
||
MessageUser messageUser = cahce_user.get(userKey);
|
||
if (StringUtils.isEmptyString(messageUser.getTarget_username())
|
||
|| !targetUserName.equals(messageUser.getTarget_username())) {
|
||
throw new BusinessException("并非当前客服接手的用户，无法撤回");
|
||
}
|
||
if (!"receive".equals(onlineChatMessage.getSend_receive())) {
|
||
throw new BusinessException("只能撤回客服发送消息");
|
||
}
|
||
onlineChatMessage.setDelete_status(-1);
|
||
this.getHibernateTemplate().update(onlineChatMessage);
|
||
|
||
List<OnlineChatMessage> list = cahce_chat.get(userKey);
|
||
int indexOf = list.indexOf(onlineChatMessage);
|
||
list.remove(indexOf);
|
||
list.add(indexOf, onlineChatMessage);
|
||
cahce_chat.put(userKey, list);
|
||
}
|
||
|
||
@Override
|
||
public Page pagedQuery(int pageNo, int pageSize, String userCode_para, String email_para, String phone_para, String roleName_para, String sellerName_para, String targetUserName_para) {
|
||
Map<String, Object> parameters = new HashMap<>();
|
||
StringBuffer queryString = new StringBuffer("SELECT * FROM ( ");
|
||
queryString.append(" SELECT CASE ");
|
||
queryString.append(" WHEN buy.USERCODE IS NULL THEN chat.IP ");
|
||
queryString.append(" ELSE buy.USERCODE ");
|
||
queryString.append(" END AS USERCODE, buy.EMAIL EMAIL, buy.PHONE PHONE, buy.ROLENAME ROLENAME, s.NAME AS sellerName ");
|
||
queryString.append(" , chat.REMARKS, chat.UPDATETIME updateTime, chat.TARGET_USERNAME targetUsername, chat.UUID, chat.IP ");
|
||
queryString.append(" FROM T_MESSAGE_USER chat ");
|
||
queryString.append(" LEFT JOIN PAT_PARTY sale ON sale.UUID = chat.PARTY_ID ");
|
||
queryString.append(" LEFT JOIN PAT_PARTY buy ON buy.UUID = chat.PARTY_ID ");
|
||
queryString.append(" LEFT JOIN T_MALL_SELLER s ON s.UUID = sale.UUID ");
|
||
queryString.append(" ) T WHERE 1=1 ");
|
||
|
||
if (!StringUtils.isNullOrEmpty(userCode_para)) {
|
||
queryString.append(" AND USERCODE =:usercode ");
|
||
parameters.put("usercode", userCode_para);
|
||
}
|
||
if (!StringUtils.isNullOrEmpty(email_para)) {
|
||
queryString.append(" AND EMAIL =:email ");
|
||
parameters.put("email", email_para);
|
||
}
|
||
if (!StringUtils.isNullOrEmpty(phone_para)) {
|
||
queryString.append(" AND PHONE =:phone ");
|
||
parameters.put("phone", phone_para);
|
||
}
|
||
if (!StringUtils.isNullOrEmpty(roleName_para)) {
|
||
queryString.append(" AND ROLENAME =:rolename ");
|
||
parameters.put("rolename", roleName_para);
|
||
}
|
||
if (!StringUtils.isNullOrEmpty(sellerName_para)) {
|
||
queryString.append(" AND SALENAME =:sellername ");
|
||
parameters.put("sellername", sellerName_para);
|
||
}
|
||
if (!StringUtils.isNullOrEmpty(targetUserName_para)) {
|
||
queryString.append(" AND targetUsername =:targetUserName_para ");
|
||
parameters.put("targetUserName_para", targetUserName_para);
|
||
}
|
||
Page page = this.pagedQueryDao.pagedQuerySQL(pageNo, pageSize, queryString.toString(), parameters);
|
||
return page;
|
||
}
|
||
|
||
public void setPartyService(PartyService partyService) {
|
||
this.partyService = partyService;
|
||
}
|
||
|
||
public void setUserRecomService(UserRecomService userRecomService) {
|
||
this.userRecomService = userRecomService;
|
||
}
|
||
|
||
public void setTipService(TipService tipService) {
|
||
this.tipService = tipService;
|
||
}
|
||
|
||
public void setCustomerService(CustomerService customerService) {
|
||
this.customerService = customerService;
|
||
}
|
||
|
||
public void setUserService(UserService userService) {
|
||
this.userService = userService;
|
||
}
|
||
|
||
public void setPagedQueryDao(PagedQueryDao pagedQueryDao) {
|
||
this.pagedQueryDao = pagedQueryDao;
|
||
}
|
||
}
|